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If an Item is Missing Accessories such as Earphones or a Cable
First, check the details in the product description again on GearbestLite.com to make sure it is supposed to have what you think it should.

If you're really missing something, please contact us, and here's how we'll handle it:
1.Give us your order number and the product code.
2.If the missing part is hard to describe, please provide a photo and reference a similar product photo on GearbestLite.com.
3.If we confirm something is missing, we'll send it out to you free of charge.

If your Item is Delivered Missing Some of Its Parts
If a key part of your product is missing on delivery, here is how we can solve the problem for you:

1.Contact us first, with your order number and product code; we will help to clarify what part is missing.
2.For major, expensive and integral product parts we may need to follow it up as a "lost/stolen in delivery"
3.If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

Can I Pay COD - Cash on Delivery?
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: https://www.gearbestlite.com/pages/payment-methods

Payment Methods Accepted
GearbestLite primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express.

What is Paypal?
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. GearbestLite staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

My Product Has A Problem! What Can I Do?
What to do in 3 steps:

Step 1
Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2
If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty. So if the product doesn't work, we'll help you send it back to our returns address.


Our Mission
At GearbestLite, our company vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.

For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied.
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